OPERATIONS

• Select and train front desk crew to uphold brand image
• Standardised operation procedures are enforced and maintained to ensure cost effectiveness without compromising on quality and standard
• Effective channel between guests and management to ensure services provided are exemplary (monitoring and executing reactive measures timely)

MAINTENANCE

• Regular maintenance checks and rectification works to ensure smooth operations
• Employment of skilled technicians to increase cost effectiveness in maintenance and troubleshooting
• Regular training prevent proper maintenance procedures and preventive measures
• Focus on promoting sustainable energy sources and energy-efficient habits